Terms and Conditions
These Terms and Conditions apply to all purchases made through the website of Audrey & Rose Vancouver, based in Vancouver, Canada. You can contact us at info@audrey-rosevancouver.com.
1. Applicability
By placing an order on our website, you agree to be bound by these Terms and Conditions.
2. Product Information
We make every effort to describe our products accurately. However, minor differences, typographical errors, or inaccuracies may occur. Such errors do not entitle customers to cancel the order or claim compensation.
3. Ordering and Payment
Orders are processed only after full payment has been received.
Available payment methods may vary by country or region. Customers are responsible for selecting and using the payment methods available in their location.
4. Processing and Delivery
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Processing time: 1–3 business days
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Shipping time: 3–7 business days, depending on destination
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Shipping origin: Orders are shipped directly from our supplier in China
Delivery times are estimates and may vary due to customs, carrier delays, or other circumstances beyond our control.
5. Returns and Cancellations
Please refer to our separate Returns Policy for detailed information regarding returns, exchanges, and cancellations.
6. Liability
Audrey & Rose Vancouver is not responsible for loss, theft, or damage once tracking information indicates that the parcel has been delivered. Customers are responsible for ensuring that the shipping address provided is accurate and complete.
7. Intellectual Property
All content on this website, including but not limited to text, images, logos, and designs, is the property of Audrey & Rose Vancouver and may not be copied, reproduced, or used without prior written permission.
8. Complaints Procedure
Complaints may be submitted in writing via info@audrey-rosevancouver.com. We aim to respond within five (5) business days.
9. Applicable Law
These Terms and Conditions are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.